Support Center

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support@seasonlytics.com
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Common Issues & Solutions

Job Submission Issues
Having trouble submitting identifiers? Check format requirements for ASIN, UPC, and GTIN inputs.
View submission guide →
Processing Delays
Jobs taking longer than expected? Learn about processing times and queue management.
Learn more →
Billing & Credits
Questions about credit usage, billing cycles, or plan upgrades? Check billing FAQs.
View billing →
Understanding Results
Questions about your Seasonality Strength Index or segment benchmarks? Learn how to interpret your results.
Results guide →
Account Access
Login issues or forgot password? Reset your credentials or contact support.
Reset password →
Results Accuracy
Questions about the Seasonality Strength Index or segment benchmarking? Understand our methodology.
How it works →

Frequently Asked Questions

Most jobs complete within 5-15 minutes. You can submit up to 10 identifiers per job. You'll receive an email notification when your job is complete.
Failed jobs are not charged. Common causes include invalid identifiers or temporary service issues. Check your input format and try again. If problems persist, contact support with your Job ID.
Currently, jobs cannot be cancelled once submitted. However, you won't be charged credits if a job fails or encounters an error during processing.
Visit the Billing page from your account menu to upgrade to Pro or Enterprise. Upgrades take effect immediately, and you'll be prorated for the current billing period.
Yes, we take data security seriously. All data is encrypted in transit and at rest. We never share your data with third parties, and you can delete your data at any time from your account settings.
We offer a 14-day money-back guarantee for new Pro and Enterprise subscriptions. If you're not satisfied, contact support within 14 days of your first payment for a full refund.

Still Need Help?

Can't find what you're looking for? Our support team is ready to assist you.

Submit a Support Ticket